Frequently Asked Questions - Lumingta.com - Jade Jewelry | You source for fine jade jewelry at

CUSTOMER SERVICE

F.A.Q

COMPANY

SHIPPING

Frequently Asked Questions

How long will it take to receive my order?
The length of time it takes to receive your order depends on the shipping method your choose. We ship most orders within 1 business day. For standard shipping service, it only takes about 2 - 3 business days to reach most destinations. For express shipping service, it only takes about 1 - 4 buinsess days to reach either domestic or international destinations.

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What are my shipping option?
We use USPS as our major shipping carrier. We provide Standard Shipping Service and Express Shipping Service.

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Do you ship to my country?
Yes, We ship to international address.

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What is your return policy?
At Lumingta.com, your satisfaction of our items are 100% guaranteed. If for any reason you are not satisfied with the purchase, you can return the item within 30 days, a 100% refund will be given.

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How and where do i send returned items?
Simply send order to us. No RMA require for all return order, we don't charge restocking fee. Once we receive your return order, we will process your refund as soon as possible, you will notify by email or you can login your account to check order status.

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What are my payment option?
We accept most major credit card: Visa, Mastercard, American Express, Discover and Paypal.

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Do i have to pay sale tax?
No, we don't charge sale tax.

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How can i cancel my order?
You may only cancel an order prior to it being shipped. We shall not be able to process a cancellation once your order has been shipped.

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How can i track my order?
To check the status of your order, please login to your account, and check your order history.

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Do you have a catalog i can order from?
Lumingta.com does not have traditional paper catalogs.

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How do i process an exchange?
Simply return items that your want to exchange, and contact us which items you want to exchange, we will process your exchange orders as soon as we receive return items.

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Can i order by phone or fax?
We would be happy to take your order either by phone or by fax. Please feel free to contact us toll free number, within the United States, at 888.563.8721. if you are located outside of the United States, call 617.848.8115. Our representatives are available by phone Monday through Friday, from 9 AM EST to 4:30 PM EST. For all other times, please use the form above to send us an email or chat instantly online with one of our representatives.

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How can i retrive my password?
Please click here to retrive your password.

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How can i contact customer service repretentive?
Our representatives are available by phone Monday through Friday, from 9 AM EST to 4:30 PM EST. For all other times, please use contact us form to send us an email or chat instantly online with one of our representatives.

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Is it safe to use my credit card on Lumingta.com
Yes, shopping at Lumingta.com is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information.

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